31 A Van Mieu Street, Dong Da District, Hanoi, Vietnam
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, at Nguyen Art gallery we only sell original artworks from our established and emerging artists, all of artworks are signed by the artists.
Since we sell the artwork, we issue a Certificate of Authenticity signed by the artist and the Director of the Gallery. Therefore, you can be assured that the artwork which you get is original. We guarantee the Certificate that we issue and we take responsibility for that.
As a gallery to promote artworks from many artists, we are also the art lovers and we invest in art ourselves. We encourage you to buy art for their beauty and improve the aesthetic value of your homes and office spaces. However, art is also a financial investment and it very much depends on the fame of the artist as well as that piece of artwork. For more information on Artwork as a financial investment visit, some website that specializes in art auction would explain the same.
Yes, internationally door-to-door shipping service is available via some professional shipping companies such as FedEx, TNT, and UPS
Shipping cost would depend on the weight or the measurement of the artworks (the artwork box) and the country of destination. The average price for canvas artwork shipped in the tube is US$ 80 to Asia; US$ 140 to the USA, Canada, Europe and US$ 150 to the rest. Please be advised that not every artwork could be rolled up and put in the tube. In some cases, the surface of the artwork could be cracked if we roll it too hard.
In many cases, we need to make a wooden box to ensure the artwork is well protected and you will receive it intact. In that case, we will inform you the amount for shipping case by case.
We always offer our clients at the net cost of the shipping price as the shipping partner offers us. The packaged box is freely offered by the gallery. We also offer a free frame.
You will be expected to receive the artwork within the time as below:
- 1 to 2 days to ASEAN countries
- 2 to 4 days to other Asian countries
- 5 days to a week to the USA, Canada, Europe and the rest.
We work well and have a lot of shipping partners all over the world like FedEx Express, DHL, TNT or UPS.
In such this unforeseen circumstance, you should call us immediately at our telephone number +84 4 37476001 or hotline number of Mr. Le Xuan Huong @ +84 913 342 887 or e-mail us at [email protected] The option for damaged work is changed by an equal valued one or a full payment refund.
Since the artwork is delivered by professional shipping companies, they would compensate in case of artwork damage as their policies. Besides that, we also buy the insurance from International Insurance Company (VIA) and transportation insurance incurs 2% of the value of artworks and is charged separately. In case of loss or being damaged, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your artwork.
We accept all major credit cards such as Visa, MasterCard, and PayPal. If you would rather, we also accept bank transfers.
About Online Payment with One PAY: At this stage, we accept most of the major cards with the below service fee.
- Visa, MasterCard, JCB Card are accepted with 3.2% service fee
- AMEX is accepted with 4.5% service fee
In some cases, you will be charged tax on the artworks you buy. It depends on your country's origin. We will assist you well for this when you decide to buy artworks from us. Some countries like the USA, you would not be charged Tax when you buy artworks.
We apply a 7-day return policy that makes your purchase at www.nguyenartgallery.com completely risk-free. If you are not satisfied with your purchase, you can return it to us and get a full refund (we will fortify the cost of one-way shipping).
You will need to pay one-way shipping. Returns must be suitably insured. As soon as we receipt the artwork, we will proceed to refund the amount of money.
Yes, you can cancel your order if the artwork shipped. If you want to cancel or change an order you need to e-mail us at [email protected] as soonest. If your order has already been shipped, and you want to send back to us, you'll pay full of the shipping charges 🙂
When we ship the artwork, we will send you an invoice with the sign and code from the shipping company. You can use that code to check on the website of the shipping company to check where your item is.
If these questions above cannot meet your requirements, contact us now to receive supports from our consultants.
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