Private Policy

Purchase an Artwork

Most of the Asian paintings or artworks on the website are for sale. We have satisfied clients in many countries such as Hong Kong, Singapore, Australia, Germany, UK, US, Canada, Europe and others. Please contact us if you need further information regarding the paintings, artworks or for any other issues

Authentic & Original

We only sell original artworks, which are signed by original artist. All the paintings are provided with Certificate of Authenticity made and signed by the artist as well as the signature from the Art Gallery Owner Mr. Henry Le. We guarantee for any cases for all of the arts we sell at our gallery are authentic and original (unless listed as a print versions)

Shipping

We work with professional shipping company Fedex / DHL/UPS/TNT for worldwide shipment of artworks. Delivery time is 1-2 days to Asian countries; 2-4 days to other Asian countries and about 5 days to USA, Canada, Europe and the rest (Noted the shipment would take longer time in particular cases, we always send you the Tracking Code from the shipping company and you will know where is your item when you login the website of the shipping company with your Tracking Code).

Shipping cost

Shipping cost depends on weight and volume of the artworks and country destination (sometimes depends on the Postal Code in your country). Average price for canvas painting shipped in tube (rolled up and put in tube) is US$80 to Asia; US$140 to USA, Canada, Europe and US$ 150 to the rest. We cover the shipping cost as an offer to our value client since we ship the art in tube.
If you would like the art ship in frame and we will cover haft of the shipping cost, the rest cover by your side.
Cost for: frame, insect spray (requested by the shipping company), shipping box would be covered by Nguyen Art Gallery.

Insurance

We work with an international insurance company (VIA) and transportation insurance is 2% of the value of artworks and is charged separately. In case of loss or damage, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your painting.
As our experience, the shipping company covers the insurance for the ship box, but that does not cover the whole value of the art unless you buy insurance separately.

Refund Policy

A 7-day return policy makes your purchase at nguyenartgallery.com completely risk free. If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund (minus cost of one-way shipping). Returns must be suitably insured. Please let us know, within seven days of your receipt of the artwork if you would like to return the artwork, by calling us at +83 913342887 / +84 987828876 or by e-mail [email protected] we will guide you through the process.

If you want to cancel or change an order, e-mail us at [email protected] If your order has already been shipped, you may simply return it to us.

In the unlikely event that the artwork arrives damaged, please call us immediately +83 913342887 / +84- 987828876 or e-mail us at: [email protected] . We will guide you through your options. These will include replacing the damaged work by an equal valued one or a full refund.

Prices and Payment

Prices are clearly listed under each painting. If the painting is out of stock you can ask us to commission a similar painting for your collection. All payments are secure. We accept major credit cards and PayPal. If you would rather, we also accept wire transfers.

Do you want to know more? Please Contact us