Private Policy

Purchase an Artwork

Most of the Vietnamese paintings or artworks on the website are for sale. We have satisfied clients in many countries such as Hong Kong, Singapore, Australia, Germany, the UK, the US, Canada, Europe, and others. Please contact us if you need further information regarding the paintings, artworks, or for any other issues

Authentic & Original

We only sell original artworks, which are signed by original artists. All the paintings are provided with a Certificate of Authenticity made and signed by the artist as well as the signature of the Art Gallery Owner Mr. Henry Le. We guarantee any cases for all of the artworks we sell at our gallery are authentic and original (unless listed as a print version)

Shipping

We work with professional shipping company FedEx / DHL/UPS/TNT for worldwide shipment of artworks. Delivery time is 1-2 days to Asian countries; 2-4 days to other Asian countries and about 5 days to the USA, Canada, Europe, and the rest (Noted the shipment would take longer time in particular cases, we always send you the Tracking Code from the shipping company and you will know where is your item when you login the website of the shipping company with your Tracking Code).

Insurance

We work with an international insurance company (VIA) and transportation insurance is 2% of the value of artworks and is charged separately. In case of loss or damage, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your painting.

In our experience, the shipping company covers the insurance for the shipping box, but that does not cover the whole value of the art unless you buy insurance separately.

Refund Policy

A 7-day return policy makes your purchase at nguyenartgallery.com completely risk-free. If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund (minus the cost of one-way shipping). Returns must be suitably insured. Please let us know, within seven days of your receipt of the artwork if you would like to return the artwork, by calling us at +84 987 828 876 or by e-mail at [email protected] we will guide you through the process.

If you want to cancel or change an order, e-mail us at [email protected]. If your order has already been shipped, you may simply return it to us.

In the unlikely event that the artwork arrives damaged, please call us immediately at +84 987 828 876 or e-mail us at: [email protected]. We will guide you through your options. These will include replacing the damaged work with an equal valued one or a full refund.

Prices and Payment

Prices are clearly listed under each painting. If the painting is out of stock you can ask us to commission a similar painting for your collection. All payments are secure. We accept major credit cards and PayPal. If you would rather, we also accept wire transfers.